Effective Date: March 7, 2024

Asita41 (“we,” “our,” or “the Platform”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, or websites (collectively, “Services”). By using our Services, you consent to the practices described in this policy, which complies with applicable laws including China’s Personal Information Protection Law (PIPL) and the General Data Protection Regulation (GDPR) for users in the European Union.

1. Information We Collect

We collect personal information necessary to provide and improve our Services. This includes:

• Account Registration Data: When you create an account, we collect your full name, nationality, passport number, gender, email address, phone number (including confirmation of WhatsApp usage), and other identifiers required for identity verification (as mandated by trade and travel regulations).
• Service Usage Data: Details of your bookings (dates, service type, number of participants), order notes (e.g., language preferences, pick-up locations), and communication with our team or service providers (e.g., interpreters, inspectors).
• Technical Data: IP address, device information, browser type, and usage patterns (e.g., pages visited, time spent on the platform) to optimize functionality and prevent fraud.
• Voluntary Information: Feedback, reviews, or additional details you provide to enhance your experience (e.g., dietary restrictions for bleisure activities).

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and fulfill our Services (e.g., processing bookings, assigning interpreters, coordinating inspections).
• To communicate with you (e.g., order confirmations, service updates, customer support via email, phone, or WhatsApp if you opt in).
• To ensure security and compliance (e.g., verifying identity to prevent fraud, adhering to trade regulations, and resolving disputes).
• To improve our Services (e.g., analyzing usage trends to enhance platform features or tailor bleisure recommendations).
• To send promotional content (e.g., discounts on related services) where you have consented to marketing communications.

3. When We Share Your Information

We do not sell your personal information. We may share it with third parties only as follows:

• Service Providers: Trusted partners (e.g., interpreters, inspectors, logistics firms) who assist in delivering our Services. They receive only the information necessary to perform their role (e.g., your name and meeting location for an interpreter) and are contractually obligated to protect your data.
• Legal and Regulatory Authorities: If required by law (e.g., responding to a court order) or to protect our legitimate business interests (e.g., investigating fraud).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with prior notice to you.

4. Your Rights Regarding Personal Information

You have the following rights, subject to applicable laws:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update inaccurate or incomplete data (e.g., changing your phone number via your account settings).
• Deletion: Request removal of your information, except when we are required to retain it for legal or operational purposes (e.g., tax records).
• Restriction of Use: Ask us to limit processing your data (e.g., if you dispute its accuracy).
• Data Portability: Receive your information in a structured, machine-readable format (for eligible users under GDPR).

To exercise these rights, contact us at privacy@asita41.com with the subject line “Privacy Rights Request.” We will respond within 30 days.

5. Data Security

We implement technical and organizational measures to protect your information from unauthorized access, disclosure, or alteration, including:

• Encryption of sensitive data (e.g., passport numbers, payment details).
• Access controls limiting employee access to personal information.
• Regular security audits and updates to our systems.

While we strive to protect your data, no transmission over the internet is entirely secure. We cannot guarantee absolute security, but we take all reasonable steps to mitigate risks.

6. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations (e.g., tax and trade records), and resolve disputes. After this period, we will anonymize or securely delete your data.

7. Third-Party Links

Our Services may include links to third-party websites (e.g., hotel booking platforms for bleisure stays). This Privacy Policy does not apply to their practices—we recommend reviewing their privacy policies before providing information.

8. Updates to This Policy

We may revise this Privacy Policy periodically to reflect legal changes or operational updates. Revisions will be posted on this page with an updated “Effective Date.” Your continued use of our Services after changes take effect constitutes acceptance of the revised policy.

For questions or concerns about this policy, contact our Data Protection Officer at:

Email: privacy@asita41.com

Address: 3F, Ind Blgd 42 Tai Rd, Hong Kong

9. Cookies Policy

We want your experience using Asita41’s services (“Services”) to be smooth, secure, and tailored to your needs. To achieve this, we use cookies and similar tracking technologies to enhance functionality, protect security, and deliver relevant content—including business service recommendations and bleisure activity suggestions.

10. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit our website or use our app. They are sent back to our platform each time you return, allowing us to recognize your device and remember preferences (e.g., language settings, recently viewed services).

We also use similar technologies with comparable functions, such as:

• Pixels: Tiny image files embedded in pages to track interactions (e.g., booking confirmations).
• SDKs (Software Development Kits): Tools in our app to collect usage data for performance improvements.
• Server logs: Automatically recorded information about your visit (e.g., IP address, browser type) to monitor platform stability.

11. How We Use Cookies

Cookies help us provide and improve our Services in the following ways:

• Essential Functionality: Enable core features like secure login, booking processing, and session management. Without these cookies, some Services (e.g., reserving an interpreter) may not work.
• Personalization: Remember your preferences (e.g., preferred language, frequently used cities) to tailor content (e.g., showing relevant factory inspection services in Guangzhou).
• Analytics: Analyze how users interact with our platform (e.g., which service pages are most visited) to optimize design and functionality.
• Advertising: Show you relevant promotions (e.g., bleisure packages in Shanghai) based on your browsing activity, both on our platform and across third-party sites.

12. Your Control Over Cookies

You can manage cookie settings through two methods:

• Cookie Consent Tool:
  • A banner appears when you first visit our platform, allowing you to accept or customize cookie preferences (e.g., enabling only essential cookies).
  • To adjust settings later, click the “Cookie Settings” link at the bottom of any page. You can withdraw consent at any time—changes will take effect immediately.
• Browser Settings:
  • Most browsers let you block or delete cookies via their settings (e.g., Chrome: Settings > Privacy and Security > Cookies; Safari: Preferences > Privacy).
  • Note: Disabling essential cookies may break core functionality (e.g., unable to complete bookings).

13. Third-Party Cookies

We allow trusted third parties to place cookies on our platform for purposes like:

• Advertising: Delivering personalized ads (e.g., trade show interpreter services) on our site and across the internet.
• Analytics: Helping us understand user behavior (e.g., via Google Analytics) to improve Services.

14. Consequences of Disabling Cookies

If you restrict or disable non-essential cookies, you may experience:

• Reduced personalization (e.g., seeing generic instead of location-specific services).
• Inability to access certain features (e.g., saving favorite inspection services).
• More frequent requests to re-enter information (e.g., login details).

15. Updates to This Policy

We may update this Cookies Policy to reflect changes in technology or regulations. Revisions will be posted here with an updated “Effective Date.” Your continued use of our Services after changes take effect constitutes acceptance.

For questions, contact us at: privacy@asita41.com

This policy is part of our Privacy Policy, which governs how we use all information collected via cookies.