Help Center

Filter by destination (e.g., Shenzhen, Yiwu), theme (Tradeshow Guide, Local Adventure, Relaxation), or duration (half-day, full-day, custom).
Sort results by user ratings (1-5 stars), price, or popularity (based on recent bookings).
Each experience page includes a detailed itinerary, inclusions/exclusions, user reviews (with photos), and required equipment tips.
Use the “Request Custom Experience” tool to share group size, budget, and interests (e.g., family-friendly); a preliminary plan is sent within 24 hours, with 2 free revisions allowed.

A tailored “Local Guidelines” document is attached to your confirmation email and stored in “My Trips.”
Covers traffic rules (driving side, speed limits), cultural taboos (dress codes, photography restrictions), and required documents (passport validity, visa copies).
Guidelines are updated monthly; refresh your account 3 days before departure for the latest version (e.g., new visa policies, festival closures).
Special destinations (border towns/remote areas) include cross-border tips and local embassy contacts.
Flag questions via the “Ask a Question” box on the guidelines page for a response within 12 hours.

Select an available date (green = available, gray = booked) and enter traveler details (name as on ID, contact, dietary needs).
Book as a guest (no registration) or log in to save traveler info and track orders in real time.
Troubleshoot glitches: refresh the page, switch to Chrome/Safari/Firefox, or use 24/7 live chat for support.
A confirmation page (with order number) appears post-booking; a detailed email is sent within 30 minutes.

A pop-up confirmation (order number + details) appears immediately; a formal email (with PDF e-ticket) follows within 15 minutes.
Access e-tickets via “My Orders” (download/print, or save to your phone’s wallet).
Check spam/promotions folders if the email is missing; contact support with your order number to resend (response within 1 hour).
E-tickets include a scannable QR code (do not edit/alter it); one copy (digital/printed) suffices for groups.

Modify travel dates: Request 72 hours in advance (subject to availability); pay the difference if the new date is pricier, or get a refund for lower prices (3-7 business days).
Adjust group size: Add/remove travelers (some small-group experiences restrict additions); partial refunds apply if removing travelers close to the trip date.
Cancel via “Cancel Booking”: Free cancellation (a week before), 50% refund (3-6 days), no refund (<48 hours); a confirmation email and refund (3-7 days) follow.
For custom changes (e.g., destination shifts), contact support with your order number (5+ days before travel).

E-tickets include meeting time (arrive 15 mins early), location (Google Maps link + landmarks), and local contact (24/7).
Check local traffic 1 hour before departure; contact the local provider immediately if delayed.
No-shows (without notice) may miss the experience and are ineligible for refunds.
Look for staff in Asita-branded clothing or with your order number sign; they’ll verify your e-ticket and share last-minute updates.

Accepted methods: Credit cards (Visa, Mastercard, Amex), Alipay, WeChat Pay, PayPal, GrabPay (Southeast Asia), GCash (Philippines).
“Reserve Now, Pay Later” requires the same payment method for the deposit and remaining balance.
Troubleshoot errors: Check funds/expiry/billing address, try a new method, or contact your bank; support can assist via live chat.

Account benefits: Track bookings, save traveler info
Review process: A reminder is sent 3 days post-experience; rate (1-5 stars) + comment + add photos/videos for approval (24 hours).
Earn Asita Points: 100 points (text review) + 50 extra (photos/videos); 100 points = $1 USD off future bookings (no expiry if account is active).
Reviews are published post-approval; they help other travelers and contribute to provider quality checks.

Indicate needs in the “Special Needs” booking field: Wheelchair access, dietary restrictions, guide language.
For complex needs (visual/hearing impairment support, medical storage), contact support 48 hours pre-booking (72 hours pre-travel for existing bookings).
Urban experiences (city tours) are mostly wheelchair-accessible; remote outdoor trips may have terrain limits (support suggests alternatives if needed).
Advance dietary notice is required (no last-minute changes); inform us of medical conditions to confirm experience suitability and share safety tips.

“Policy Centre” (website footer) includes:
- Cancellation: Free (7+ days), 50% (3-6 days), no refund (<2 days); stricter rules for custom/peak trips.
- Refunds: Processed to the original method (3-7 days; credit cards may take 1-2 extra days).
- Liability: Asita vets providers but isn’t liable for force majeure; 24/7 emergency support is offered.
“Travel Resources” has travel insurance tips, packing lists, and visa guides.
Use the “Ask a Policy Question” form for help (response: 2 hours during 9:00-21:00 UTC+8; 8 hours outside this window); download a PDF of policies for reference.